Client Service Specialist

Company: Kapco, Inc.
Location: Grafton
Posted on: January 20, 2025

Job Description:

DescriptionKapco Metal Stamping is the Midwest's premier contract manufacturer of metal components, trusted by some of the world's biggest brands to make precision metal parts. Kapco's constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.
Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.
Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

Client Service Specialist - Kapco, Grafton, WI
If you are driven to succeed with a passion for the professional growth and development of others, our employee-focused company may have the right opportunity for you. Kapco Inc. is looking for a Client Service Specialist at our Grafton, WI facility. The ideal candidate for this position would be able to do the following:

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• Provide customer service to all customers/accounts
  
• Respond to phone calls, faxes, and letters from customers and acts accordingly
  
• Maintain and increase customer satisfaction by prompt responses
  
• Evaluate customer purchase orders and releases for delivery date compliance during contract review
  
• Proactively advise customer of any changes to original commitments and follow up until completion
  
• Participates on improvement teams as necessary
  
• Other duties as assigned
  
  About Kapco Metal Stamping
  Kapco is known for investing in its people and creating a culture of engagement, and is equally as committed to giving back to the community. As an employee, you can expect a goal-oriented compensation structure, excellent benefits including Medical, Dental and Vision Insurance, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center and Gym Membership. Building on employees' skill sets and growing them as individuals is a top priority at Kapco. The Kacmarcik Center for Human Performance is focused specifically on delivering an exclusive and proprietary in-house training curriculum called blprint, designed to develop employees along their career path.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Kapco, Inc., Hoffman Estates , Client Service Specialist, Other , Grafton, Illinois