Customer Success Consultant
Company: VirtualVocations
Location: Aurora
Posted on: November 1, 2024
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Job Description:
A company is looking for a Customer Success Consultant to manage
and nurture relationships with Law Firm Clients.
Key Responsibilities
Manage overall success and client satisfaction with DMS and
Drafting Solutions projects
Develop and execute a comprehensive training plan for client
adoption of assigned solutions
Track and analyze client usage data and performance metrics to
identify areas for improvement
Required Qualifications
Experience in customer success, account management, or client
services
Familiarity with Generative AI, Microsoft products, and Document
Management Systems like iManage and NetDocuments
Strong interpersonal and relationship-building skills
Legal or technology-related background is helpful
Keywords: VirtualVocations, Hoffman Estates , Customer Success Consultant, Professions , Aurora, Illinois
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