IT SUPPORT SPECIALIST

Company: TEKsystems
Location: Naperville
Posted on: October 30, 2024

Job Description:

*Description:*

Department: Network
Role: As an IT Support Specialist with Black Line, you will be a part of a growing team that is committed to providing the Gold Standard level of service to our customers in the small, midsize market.
You can expect to use your baseline knowledge and passion for technology to be an infrastructure jack of all trades acting as an extension of our clients; this includes performing regular IT maintenance, troubleshooting both remotely and on-site for hardware and software, performing system upgrades, supporting workstations, servers, and network equipment, as well as assisting with project-based work.
Qualifications:
* 2-3+ years of experience in a Tier 2 Helpdesk/Desktop support role or experienced in a Junior Systems Administrator role
* Must haves:
o Providing both remote and onsite technical support and administration in the following technologies:
. Microsoft Windows Desktop Operating Systems (Windows 10)
. Microsoft Windows Server Operating Systems (2012, 2016 and 2019)
. Network Firewalls, Switches, and Routers
. Antivirus and Antispam software
. Microsoft Office 2013/2016/Office365 including Visio and Project
. Having a demonstrated understanding of Networking concepts (DNS, DHCP, and TCP/IP)
* Nice-to-haves:
o Experience with Backup and DR software (such as Veeam, Datto, Cloud Providers)
o Virtualization VMware/Hyper-V (working knowledge)
Day-to-day expectations:
A day in the life of an IT Support Specialist means that your primary responsibilities will be troubleshooting a variety of issues on BL's clients' systems both in person, over the phone, and remotely. You will also be a part of assisting with project work on occasion. There is a balance of autonomy and teamwork/collaboration that happens here. Each of our Engineers is responsible for being diligent with their time management, properly adhering to our documentation and organizational policies and standards and executing support per our established SLAs.
* Technical focused:
o Provide support to client systems remotely, over the phone, or at Client sites
o Assist with installation and setup of client servers, workstations, networking, and other infrastructure systems.
IT Support Specialist
Job Description
o Troubleshoot business application issues
o Troubleshoot system integration issues
o Perform preventative maintenance on various BL and client systems
o Perform regular system review, logs, notifications, and upgrade systems utilized by Clients and BL
o Participate and contribute to internal projects and systems of BL
* Client focused:
o Create and maintain positive customer relationships
o Communicate professionally in both a written and verbal manner
o Adhere to BL's Response and Resolution SLAs to provide a great customer experience
o Regular interaction with client end-users at all various levels of technical competency (including Executive-level/C-Suite end users)
* Personal Development:
o Continual improvement to his/her network infrastructure skills through formal and informal training programs.
o Continual improvement of Client focused skills including those non-technical skills that increase your ability to manage and maintain Client expectations and relationships.
* Black Line operational:
o Collaborate with BL's Software Engineers when software related issues impact client systems
o Follow Black Line policies and procedures as defined in the Employee handbook.
o Each Engineer is responsible for the accurate and complete accountability of time spent on both client and non-client activities.
Black Line's Future
Black Line's Moonshot is all about our future and what we know we can achieve. We borrowed the term moonshot from a speech on space exploration presented by President John Kennedy in 1961. The key to Kennedy's vision was setting clear, specific goals, with a grand purpose and timeline. His speech and vision was inspirational and gave the nation purpose and direction.
We at Black Line admire the teamwork, dedication, and hard work that went into the collective effort to achieve the first moon landing - so much, in fact that we adopted our own Moonshot - one that will propel Black Line into its future. Is it a lofty goal? Sure. But things worth the effort don't come easy.
Black Line has 3 primary goals that comprise our Moonshot:
1) Black Line to be recognized by its employees as the best place to work
2) Black Line to be the Gold Standard in the SMB market
3) Black Line to expand into underserved markets as a recognized brand for technology services
These Moonshot goals drive our culture and provide us with a foundation to rely upon throughout our day-to-day and long-term planning.
* We are always striving to do better and to be better. This also translates to an environment that values training and development. We look for team members who are intellectually curious, have a growth-mindset, and take initiative when it comes to their professional development.

*Skills:*

Support, Troubleshooting

*Top Skills Details:*

Support,Troubleshooting

*Additional Skills & Qualifications:*

-The first few months will be heavy training, shadowing and boots on the ground support learning as much about the client base and the issues that are commonly dealt within the environment. If someone hits the ground running they may have the opportunity to work remotely sooner in their contract. Otherwise, everyone should expect to be onsite 5 days a week throughout the first few months.
-They do not like job hoppers - need someone with stable IT background.
-Office location in Naperville
-When onsite, candidates should expect 8 hour days (8-4:30 Support)

*Experience Level:*

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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