Customer Service Representative

Location: Rolling Meadows
Posted on: November 20, 2024

Job Description:

We have an immediate need for Customer Service Representatives!! This is a 3 month contract experience! Customer Service Representatives must be able to work a flexible schedule!!

Job Responsibilities:

Handling outbound and inbound calls from external and internal customers.

Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests.

Providing information on complaints regarding specific products as well as services.

Selling products and placing customer orders in the computer system.

Transferring customer calls with complex inquiries to appropriate staff.

Completing call reports and logs, and researching billing issues.

Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.

Recommending process improvements and researching misapplied payments.

Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Performing customer verifications, processing orders, applications, forms, and requests.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Hoffman Estates , Customer Service Representative, IT / Software / Systems , Rolling Meadows, Illinois