Content Design Vice President

Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: October 23, 2024

Job Description:

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Content Design Vice President in the Corporate and Investment Banking Payments team, -, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.
Job responsibilities

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• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
  
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
  
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
  
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
  
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
  
  Required qualifications, capabilities, and skills
  
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  • 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
    
  • Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
    
  • Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
    
  • Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
    
  • Advanced technical literacy and deep understanding of content platforms and their impact on user experience
    
    Preferred qualifications, capabilities, and skills
    
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    • Previous design leadership
      
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Keywords: JPMorgan Chase & Co., Hoffman Estates , Content Design Vice President, Executive , Chicago, Illinois